Product Information and Usage
-
Yes! All Skyn ICELAND products are 100% vegan and cruelty-free. We never test on animals, and our formulas are made without animal-derived ingredients.
-
You can purchase our products directly from [skyniceland.com], as well as Amazon (official seller) and through select retailers, including independent pharmacies. beauty stores, and make-up pro stores, you can always reach out to us if you want to know if there's a retailer in your area.
-
Yes! All Skyn ICELAND products are formulated with clean, gentle ingredients and are safe to use during both pregnancy and breastfeeding. Our formulas are free from harsh chemicals, synthetic fragrance, and other potentially harmful additives — making them a great choice for sensitive skin during this time.
As always, if you have specific concerns or medical conditions, we recommend consulting with your healthcare provider.
-
Absolutely! Our products are designed to be gentle and soothing, especially for stressed and sensitive skin. However, we always recommend doing a patch test before using any new skincare product.
-
Yes, our products have a shelf life, typically 12–24 months after opening. You can find the Period After Opening (PAO) symbol on the packaging, which indicates how long the product is safe to use after opening.
-
At this time, we don’t have specific recycling instructions in place for our packaging within the U.S., and our previous partnership with TerraCycle is no longer active. However, we encourage customers to recycle components wherever possible according to their local recycling guidelines.
Here’s a general guide:
- Outer cartons and Inserts: Usually recyclable with paper goods.
- Plastic containers (like jars or tubes): Often accepted in curbside recycling once clean and empty.
- Foil packets or eye gels sachets: Typically not curbside recyclable, but you can check with local drop-off programs that accept flexible plastics.
We truly appreciate your commitment to sustainability — it's something we're actively working to improve. If you have more questions, feel free to contact us!
Shipping & Delivery
-
Our standard shipping ships next day and typically takes 3-7 business days from our warehouse. Delivery times may vary depending on your location and any potential carrier delays. You will receive a tracking number once your order has shipped for real-time updates on its status.
" -
Standard shipping is $7.99. However, we offer free Standard Ground shipping on orders over $45. For more details, please refer to our Shipping policy.
-
If you’re experiencing a problem with your delivery, here’s what to do:
1. Check your tracking – Use the tracking number in your shipping confirmation email for updates.
2.Allow extra time – Standard shipping takes 3-7 business days, but occasional delays can happen.
3. Confirm your address – Double-check that the shipping address at checkout was correct.
4. Contact the carrier – If your package is marked ""delivered"" but not received, check with USPS or your delivery carrier.
5. Still need help? – We’re happy to assist! If your package is lost or significantly delayed, please reach out to our support team HERE and we’ll work to resolve it for you."
-
Yes! We offer free Standard Ground shipping on orders over $45. Check your cart at checkout to see if your order meets the current free shipping promotion. For more details, please refer to our Shipping policy.
-
We currently ship only within the contiguous U.S. states. We ship to P.O. Boxes. However, the address must clearly specify "P.O. Box #" to ensure proper delivery.
-
Our products are shipped from New Jersey.
Payments & Safety
-
We accept online payments and major credit cards, including Visa, Mastercard, and American Express, through our secure and seamless checkout process powered by Shopify.
-
If your payment was declined, please try the following steps:
1. Check your payment details: Ensure your card number, expiration date, and billing address are correct.
2. Try a different payment method: We accept Visa, Mastercard, and American Express.
3. Contact your bank: Sometimes, banks block transactions for security reasons. A quick call to your bank may resolve the issue.
4. Clear your browser cache or try a different device: Technical issues can sometimes interfere with payments.
5. Still having trouble? Reach out to our support team, and we’ll be happy to assist you!
-
Yes! We take security seriously. Our checkout process is powered by Shopify, which uses PCI-DSS v4 compliant payment gateways to ensure that all transactions are secure and encrypted, protecting your personal and payment information.
-
At this time, we can only accept one payment method per transaction. If you have any issues completing your payment, please contact our support team for assistance.
Community
-
We’d love to partner with you! If you’re interested in selling our products, please reach out to us for more details on wholesale opportunities. Our team is happy to assist you.
-
We’re always excited to collaborate with creators who love our brand! If you’re interested in joining our affiliate program, you can apply here to earn commissions while sharing Skyn ICELAND with your audience.
If you're on TikTok, you can also join us through TikTok Shop and earn commissions while featuring our products in your content!
Returns & Refunds
-
Yes, we offer both full and partial refunds depending on the circumstances of the return. Refunds will be issued within 90 days of receipt of returned merchandise in the form of credit to the credit card holder. We cannot allow product exchange at this time. Returns are accepted if the product it's unopened and unused. For full details, please refer to our Refund Policy or contact us for further assistance.
-
The customer is responsible for both the original and return shipping costs. If the order qualified for free shipping, the customer is only responsible for the return shipping cost.
-
We accept returns for unopened and unused products within 90 days of purchase. Refunds will be issued to the original payment method. At this time, we do not offer product exchanges. Please email Skyn ICELAND to obtain a return authorization number and return shipping details. For more information, visit our Refund Policy.
-
No, items purchased from a Skyn ICELAND retail location, department store, or other online store must be returned to the original point of purchase, as we are unable to process refunds for these transactions.